T-Mobile in Nottingham, MD Closed now

Reviews about T-Mobile

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  June 26, 2020, by Sean Getz
  If I could rate this wretched place a 0 out of 5 I would. Yesterday my phone suddenly shut off and would not turn back on. (it was never dropped or anything of the sort it just shut off and wouldn't turn back on) So i go to this T-Mobile store at 8010 Belair Rd in Nottingham to get a new phone under the warranty. The woman who helped me at this store told me that it will ship same day and I will have it by tomorrow (being today) and all i would have to do is call the store at 12pm to see if it was on site then go pick it up if it was. So today at 12pm I call the store and the same woman answers the phone and tells me my phone is at the store and I can come get it YAY!! So i take my lunch break at work drive all the way up to the store, go inside tell them who I am, they bring my phone out sit it on the counter the young guy at the counter scans it and goes this hasn't been checked in yet. The same woman from yesterday tells me just to hold on they are trying to get it checked in. Then a few minutes later she reappears from the back of the store and goes we cant check in your phone call back later tonight and you may be able to come get your phone. I'm standing there dumbfounded because I called before i came up, my phone is literally on the counter of this store yet I can't leave with it?! She then gets a text message that says i can't get my phone until tomorrow because the manager isn't coming back in today. Hold up so I called prior to my visit, am told that i can get my phone so I show up and because the manager didn't do her job before she left I can't get my phone?! Now normally this wouldn't be too big of a deal right? Well let me add some perspective I am a single parent to a young child, I am now day 2 without a phone so if god forbid something were to happen to either myself or my child i have no way to get a hold of anyone. So i contacted corporate who weren't really any help either because I'm being told the same thing again. I was offered to come back to the store for the second time today and get a loaner phone but i would have to pay to borrow the loaner phone?! This company used to be great and I have referred a lot of people to T-Mobile over the years that I have been a customer but after this whole event I am switching to a different carrier!!!
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  September 12, 2019, by Dana messmer
  We waited for about an hour to be helped on a Saturday. When we first went in there was only one person working and two others were on break. After we were called the associate was very helpful and managed to get us out quickly with solving our issue.
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  February 04, 2019, by K B
  Went to this location and the service was great. They were friendly, attentive, and got me what I needed with no pressure to buy extras. Some folks seem to be put off by wait times, but it's a little store and there's only two salesmen. C'mon man. Excellent service is worth the wait. Good music selection, too. Glad this is in my neighborhood.
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  January 08, 2019, by Smone M Johns
  I always have an amazing experience each time I enter this location. The staff is always helpful and quick to try their absolute best to solve any problems I'm experiencing at the time. I always leave this location with a smile on my face.